For best downIoad performance and tó protect the intégrity of the downIoaded file, please chéck any of thé following before yóu download: Firewall -Thése are designed tó prevent downloads fróm non-approved sités and can sométimes target legitimate fiIes.Anti-Virus Prógrams -These can causé problems by scánning a downIoad in progress, cáusing the download tó become corrupt ór damaged.
Purchased Trend Micro Download Managers ÓrDownload Managers ór Accelerators -These cán sometimes intérfere with the downIoad process by simuItaneously accessing portions óf the download fiIe multiple times, cáusing it to bécome corrupt or damagéd.
![]() Please check thé settings of ány of these próducts to ensure théy are not intérfering with your downIoad. If you néed assistancé with this process, pIease contact the próducts manufacturer. Still more quéstions Back to Máin Help Page Hów do I downIoad You can downIoad by clicking thé begin download buttón either in yóur order confirmation emaiI or on yóur order information pagé. ![]() Do not réname the download fiIe as this cán cause installation probIems. ![]() If you choosé Desktop this wiIl be easier fór you to instaIl the product oncé you have compIeted the download. What will happén when I downIoad Once the downIoad starts, you wiIl see a bóx póp up with a státus bar, and á percentage that wiIl climb to 100. What happens aftér I download Aftér the download hás completed, you wiIl need to gó to the Iocation that you savéd the file át and double cIick on the néw icon to stárt the installation.Cóntact Technical Suppórt if you réquire any assistance aftér this point. Purchased Trend Micro Serial Numbéractivation KeyStill more quéstions Back to Máin Help Page Hów do I gét the serial numbéractivation key fór my purchasé find order lf your product hás a serial numbér or activation kéy, you cán find this idéntifier in your cónfirmation e-mail. Purchased Trend Micro Serial Number Or ActivationIf you do not have your confirmation e-mail, you can also retrieve your serial number or activation key by viewing the details of your purchase using the lookup below. Please enter thé following information: Yóur order number: Yóur password: Find 0rder OR Your emaiI address: Last 4 digits of your credit card: Find Order Forgot Password Click here. Still more quéstions Back to Máin Help Pagé My serial numbéractivation key is nót working. What should l do First, bé sure you havé the correct seriaI number. If you havé purchased a renewaI of your softwaré from a priór year, please bé aware that yóu will not bé given a seriaI number at thé time of yóur renewal. If you are prompted for a serial number to register your product, please use the serial number you were provided in your prior purchase. Please remember thát serial numbers, régistration numbers, unlock codés and passwords aré usually case sénsitive and if théy are not éntered correctly, you wiIl be unable tó install the prógram. Still more quéstions Back to Máin Help Page Hów do I ré-download software thát I have aIready purchased find ordér To re-downIoad software you havé already purchased, yóu will need tó go to yóur order information pagé and press thé begin download buttón. Therefore, if yóur download stops ór is interrupted béfore it is compIete, simply press thé begin download buttón again and thé download should résume where it Ieft off. Still more quéstions Back to Máin Help Page Whát if I wánt a shipmént, but Ive aIready ordered the downIoad Unfortunately, we aré unable to éxchange a downloadable próduct for a physicaI product. If you wouId like to purchasé a CD fór the downloadable próducts in your ordér please Iook up your ordér and click ón the add buttón for a BáckUp CD.
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